Order support and refunds

If you need help with a Houseplant Supplies order, contact us through the contact form. Include the email used at checkout, the order number, the product name, and clear photos if an item arrived damaged.

Before placing an order

Review the product information and Shopify checkout details before you purchase. Availability, shipping options, delivery timing, and any product-specific limits can vary by item and destination.

Questions about a delivered order

We will review the order details and respond through the email connected to your request. Return, replacement, cancellation, or refund eligibility depends on the item, fulfillment status, delivery location, and the terms presented for that order at checkout. We will explain the options available for your order when we reply.

What to send

• Your order number or receipt email.
• The item name and a short description of the issue.
• Clear photos of a damaged item or package, when relevant.
• The best email address for a reply.

Related information

See the Terms of Use and Privacy Policy for related website information.